Effective Date: 08/12/2024
Soccer Suite ("we," "our," or "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you book with us or use our services.
1. Information We Collect
We may collect the following information:
1.1 Personal Identification Information: Name, address, phone number, email address, and payment details.
1.2 Booking Details: Dates of stay, special requests, and preferences.
1.3 Technical Data: IP addresses, browser type, and device information (if booking via our website).
1.4 Marketing Preferences: Information on whether you consent to receiving promotional emails or updates.
2. How We Use Your Information
We use your information for the following purposes:
2.1 To process and confirm bookings.
2.2 To communicate with you about your stay.
2.3 To comply with legal obligations (e.g., guest registration laws).
2.4 To improve our services, website, and customer experience.
2.5 To send promotional materials (if you have opted in).
3. How We Protect Your Information
3.1 We use secure servers and encryption to protect your data.
3.2 Access to personal information is restricted to authorised personnel only.
3.3 We regularly review our data storage and processing practices to ensure security.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data in the following circumstances:
4.1 With service providers (e.g., payment processors) to facilitate your booking.
4.2 To comply with legal obligations or law enforcement requests.
4.3 With third-party platforms, if you book through them (e.g., Booking.com or Airbnb).
5. Your Rights
You have the following rights concerning your data:
5.1 To access, correct, or delete your personal information.
5.2 To withdraw consent for marketing communications at any time.
5.3 To lodge a complaint with a data protection authority if you believe your data has been misused.To exercise these rights, please contact us using the details provided below.
6. Cookies and Tracking
6.1 Our website may use cookies to enhance user experience.
6.2 You can modify your browser settings to reject cookies, though some features of the website may be affected.
7. Retention of Data
We retain your personal data only for as long as necessary to:
7.1 Fulfill your booking.
7.2 Comply with legal requirements.
7.3 Resolve disputes and enforce our terms and conditions.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.
9. Contact Us
For questions or concerns about this Privacy Policy or your personal data, please contact:
Soccer Suite
138 Anfield Road, Liverpool, L4 0TF
0151 281 9425
info@soccersuite.co.uk